Accessibility

I will need seating accommodations on site. Where should I go?

For accessibility seating inquiries, please head to the outdoor lobby box office as early as possible on your show day for assistance and accommodations. The box office opens two hours before doors on show days only. To contact them beforehand, please reach out to THEMETPHILLYBOXOFFICE@livenation.com or call 215-309-0112. All floor levels in the venue are wheelchair accessible / accessible by elevator except for the LOGE LEVEL.

 

Where do I park?

Accessible Parking is located for purchase in Lot A (the closest available parking lot to the venue), first come first served. A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard can be dropped off on the corner of Broad and Poplar, then use general parking. Let the parking staff know that you need accessible parking and they will direct you to this lot.

 

Where are the accessible entrances?

The accessible entrance is located at the main lobby entrance on Poplar Street, the door is directly next to the outside box office. Guests that require accessible entry may be dropped off at the corner of Poplar and Carlisle.

 

Unexpected needs?

If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through LiveNation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

 

Can I bring my own food if I have special dietary needs that are medically necessary?

Yes, please see a guest services member upon arrival for further assistance. Your belongings may be screened for safety purposes.

 

Can I bring my service animal?

At The Met Philadelphia, we have specific guidelines to ensure that all guests—and their service animals—are supported throughout their visit.

Service animals are defined by the Americans with Disabilities Act (ADA) as dogs or miniature horses that are individually trained to do work or perform tasks directly related to a person’s disability. Service animals must be housebroken and remain under the control of their handler at all times. This may include the use of a harness, leash, or other tether.

Service animals are expected to behave appropriately and may not repeatedly bark, growl, jump on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. Live Nation and its operating partners reserve the right to deny access to a service animal that disrupts venue operations.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Emotional support animals, comfort animals, therapy dogs, and all other species—wild or domestic, trained or untrained—are not recognized as service animals under Title III of the ADA. The Met employees are not required to care for or supervise service animals, including cleaning up after them. Service animals must remain on the floor and are not allowed on dining chairs, tables, or other furniture in our food and beverage locations.

If your service animal needs access to a relief area, please contact a member of the Guest Services team. You will be directed to exit and re-enter the venue with their assistance.

 

Are there elevators or escalators?

There is an elevator located to the right of the inside box office, which can take guests to all levels except for the LOGE LEVEL. If you have Loge level seats and cannot take the stairs, please visit the box office upon entering for further assistance.

 

Where are the accessible restrooms?

Accessible restrooms are located throughout the venue on every level. Please see an usher or guest experience representative for direction to the nearest location.

 

Is storage available for wheelchairs and other mobility devices?

Storage is not available for wheelchairs and other mobility devices – please contact metphillyboxoffice@livenation.com for further assistance.

 

Are there accommodations available for individuals who may not fit in a standard seat?

Yes, please visit the outdoor box office or reach out to metphillyboxoffice@livenation.com for further assistance.

 

Will I be able to plug in my ventilator?

Yes, however seat relocation may be necessary. Please email metphillyboxoffice@livenation.com for further assistance.

 

Will my event use special effects like pyrotechnics, smoke or flashing lights?

While this varies, please be advised that many acts include these elements in their shows. Please reach out to metphillyboxoffice@livenation.com on your show day for further information on special effects.

 

Are Assistive Listening Devices (ALD) or Interpretation Services available?

Guests that require assisted listening devices can contact metphillyboxoffice@livenation.com prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can email the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. Please reach out to metphillyboxoffice@livenation.com for assistance.

 

Can I bring medication inside the venue?

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication. Over-the-counter medication must be in its original packaging.