Plan Your Visit

The Met Philadelphia box office is located by the corner of Poplar and Carlisle Streets. The box office is open on show days only, two hours before doors. There is an $8 fee per ticket at the box office.

Cash, MasterCard, Visa, Discover & American Express payment accepted.

To reduce staff contact with guest belongings, we have implemented the following bag policy: ALL BAGS OVER 12″x12″x6″ ARE PROHIBITED. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Secure pre-paid parking, VIP access, coat check, fast lane passes + more here!

The VIP lot ais located directly across from the venue on the north facing side of Broad Street. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

VIP Parking Passes will grant you access to Lot A

Garage Parking Passes will grant you access to Lot C

Preferred Parking Passes will grant you access to Lot D

Parking Passes Include City Parking Tax

Lot A opens 1 hour before doors

Lot C opens at 6:00PM

Lot D opens at 6:00PM on weeknights regardless of show time and 4:30PM on weekends

All allowed / not allowed items are subject to change pending the event. If you have any additional questions about what’s allowed inside, please email us at themetphiladelphia@gmail.com

Allowed: 

• Cameras – nonprofessional only, no detachable lenses
• Water – up to 1 liter in a factory sealed or empty bottle
• Over the Counter Medication – must be factory sealed
• Prescription Medication – the name on the label must match your ID
• Cigarettes, Lighters & Electronic Cigarettes – smoking allowed in designated areas only
• Signs – up to 8.5×11 inches in size

Not Allowed: 

• Any bag over 12″x12″x6″
• Weapons of Any Kind, including spiked jewelry
• Outside Alcohol
• Illegal Drugs/Substances, including marijuana
• Glass Containers
• Cans
• Food or drinks (except items on allowed list)
• Hard sided/large coolers
• Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
• Laser pointers
• Animals (except service animals)
• Fireworks
• Selfie Sticks
• Signs larger than 8.5×11 inches
• Professional Cameras
• Wallet Chains
• Laptops/Computers/iPads
• Ski Masks

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Phone Number: 1 (800) 653-8000

Emails:
For general venue inquiries, please email: themetphiladelphia@gmail.com

For Premium Seating inquiries, please email: MetPremiumSeating@LiveNation.com

For Special Event inquiries, please email: themetevents@LiveNation.com

Yes! For corporate & private event rentals, please contact: themetevents@LiveNation.com

For more information on premium seating, please visit here.

Please fill out this form for all missing item inquiries. We will reach out to you ASAP if we find a match!

Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Most events are all ages. Any age restrictions would be listed on the venue and/or Ticketmaster event page.

The venue begins hiring in early September. If you are interested in working for the venue please email jobs@themetphilly.com.

The main entrance to the facility is located on Poplar Street. The Premium Ticket entrance is located on Broad Street. All guests using this entrance must have the appropriate VIP level tickets.

The Met Philadelphia will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Re-Entry is not permitted at The Met Philadelphia. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

https://www.facebook.com/TheMetPhilly/

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.